Terms & Conditions of SubscriptionsUpdated 4 months ago

Epetōme's subscription model is based on an upfront commitment of either 3 or 6 months with auto-renewal thereafter. You will be charged the date your box is due, so if you sign up today, you will pay for one box now, then a second box in either 3 or 6 months time (depending on your subscription plan cadence). After your first subscription has been received, you can cancel at any time. If we do not receive payment (for example the card is declined or expired), then we will not ship your order. However, you will be notified via email of this 5 days in advance to prevent this from happening. 

You can amend, pause or cancel your subscription at any time. However, if your subscription has already been shipped then the usual Refund and Returns Policy applies, and we may not be able to process your cancellation if the box has already been shipped. You will be sent a notification 5 days prior to your next subscription being sent. This gives you the opportunity to make any necessary changes in advance, as on the day this is due, the team will not be able to make any changes to your subscription. We require a minimum of 48 hours’ notice for cancellations. The support team hold no responsibility if your subscription has been sent to you due to you failing to contact us in the required time. Please refer to our Returns & Other Policies page for more information.

Depending on the subscription purchased, the cost will be taken either every 3 months or 6 months and you will receive your first subscription between 3-5 working days from placing the order.

Your next payment will be taken automatically either every 3 or 6 months thereafter depending on your plan cadence.

You can opt out of auto-renewal and cancel your next subscription at any point in your online account, or by contacting the team at [email protected].