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Epetōme

The most frequently asked & popular questions asked by our customers can be located here. 

Epetōme Help Centre

What exactly is your microbiome and why is it important?

How do I know if my gut is unhealthy?

How can I maintain a healthy gut?

Understanding your gut microbiome.

I have heard “prebiotic” and “probiotic” foods are good for my gut. Is this true and what does this mean?

What is a postbiotic?

Can we get everything we need from food to have a healthy microbiome?

When is it appropriate to take a supplement for gut health?

What makes a good gut health supplement?

Building a healthy microbiome.

What exactly is Epetōme’s synbiotic duo cap?

What is unique about this capsule?

What can I expect from taking the synbiotic duo cap?

Is the synbiotic duo cap a probiotic?

What is SHIME testing and why is it important?

Do I need to keep taking after 90 days?

How long do I need to take the synbiotic duo cap for?

What are the active ingredients in the synbiotic duo cap?

What are the full ingredients of the synbiotic duo cap?

Is there consumer testing/research which has been completed on these supplements and if so, what are the results?

Why choose Epetōme compared to other gut supplements on the market?

How should these capsules be stored?

How soon should I be expecting to see results?

Why should I continue taking the synbiotic duo cap after 3 months?

Where else can I purchase this other than your website?

All about the synbiotic duo cap.

Can I take these if I'm pregnant or breastfeeding?

Are these suitable for vegans/vegetarians?

Are your products GMO?

​  Can this be taken by both men and women?

What age is it suitable to consume from?

Is Epetōme environmentally friendly?

Can I take this if I have any allergies or intolerances (e.g. gluten or dairy)?

Can I take Epetōme capsules if I have concerns about swallowing large tablets?

I had sensitivity from other probiotics before, should I take the synbiotic duo cap as normal?

Can I take the synbiotic duo cap with medication?

Can I take the synbiotic duo cap alongside antibiotics?

Can I take a multivitamin alongside the synbiotic duo cap?

Can I take other supplements alongside this for my gut or is Epetōme enough?

Are there any side effects from taking the synbiotic duo cap?

Product suitability & considerations.

What do I do if I have too many jars of synbiotic duo cap?

How often will I get charged?

How do I pause or cancel my subscription?

How do I change the frequency of my subscription?

How do I get access to my subscription account?

How do I update payment or delivery details on my subscription?

Terms & Conditions of Subscriptions

Managing your subscription.

Do you offer a money back guarantee policy?

Where is my order?

My order has arrived and it is damaged, what do I do?

My order has arrived and some of the products are missing, what do I do?

I just placed an order but I need to cancel it, is it too late?

Can I order wholesale quantity directly from the website?

Where is the trial pack gone? I don't want to commit to a subscription.

My order is taking longer than normal, what is happening?

Support with your order.

🎄Christmas Shipping Times & Customer Support Hours🎄

How much does delivery cost?

How long does it take for my order to reach me?

Can I pay more for express delivery?

Do you ship to the EU/ Rest of the world or only the UK?

Do you accept returns?

Do  I need to pay to return an item?

What is your returns policy?

Have you received my return?

I have returned an item, when will I receive a refund?

How do I return my order?

Will I be charged tax for my order going to the EU?

Shipping, delivery & returns.

How many should I take per day?

Why should I take the synbiotic duo cap on an empty stomach?

Can I take the synbiotic duo cap with food?

Can I take the synbiotic duo cap one hour before food instead of 30 minutes?

Can I take the synbiotic duo cap with a hot drink?

I don’t eat breakfast / practice intermittent fasting. When should I take the duo cap?

What happens if I take these after their BBE date?

What happens if I forget to take them?

What happens if I stop taking them for an extended period of time?

If I struggle to swallow capsules how else would I be able to take this supplement?

How to take the duo cap.

Will the synbiotic duo cap help with ulcerative colitis?

Will the synbiotic duo cap help with dairy intolerance?

Can I start the synbiotic duo cap during an IBS flare-up?

Is the synbiotic duo cap suitable for people with IBS, SIBO, or following a low FODMAP diet?

Will the synbiotic duo cap help with constipation?

Epetōme and digestive conditions.

Epetōme is classified as a food supplement under UK law, so we can't make specific health claims. For any questions regarding suitability for medical conditions, we recommend discussing it with your GP first.

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