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Managing your subscription.

What do I do if I have too many jars of synbiotic duo cap?

If you have forgotten to take capsules daily and end up with too many, it is a good idea to delay your next order. To do this, head to your online account and follow these steps:. If you're still struggling with these steps then please feel free to c

How often will I get charged?

Depending on the type of subscription you have signed up to this can vary. We offer a 3 month supply subscription and 6 month supply subscription, which you are charged for every 3 or 6 months from the date you originally signed up to the subscriptio

How do I pause or cancel my subscription?

We’re sorry to hear you’d like to cancel your subscription—we’d hate to see you leave! If there's anything we can do to improve your experience, please reach out to [email protected], and our team will be happy to assist you.If you still wish to ca

How do I change the frequency of my subscription?

To make changes to the frequency of your subscription, follow these steps: Go to the bottom of our website and click "Log in."Enter the email linked to your subscription.On the right, select "Manage Subscription" and choose your active subscription.Y

How do I get access to my subscription account?

When you place your first subscription order, you'll receive an email once your order is on its way. In this email, click "View Your Order" to access your order confirmation page.Scroll down to "Manage My Subscription" and select "Login or Register."

How do I update payment or delivery details on my subscription?

To make changes to your payment method or delivery address, please follow these steps: Go to the bottom of our website and click "Log in."Enter the email linked to your subscription.On the right select 'Address and payment details' You can either sel

Terms & Conditions of Subscriptions

Epetōme's subscription model is based on an upfront commitment of either 3 or 6 months with auto-renewal thereafter. You will be charged the date your box is due, so if you sign up today, you will pay for one box now, then a second box in either 3 or